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Jet.com

1/5

They dont honor mistakes

I ordered 20 snap and store cd boxes. A 3rd party seller sent them in 4 cases. I used 2 cases right away and left the other 2 cases sealed. Then over 1 month later I opened the other cases and found 1 case had a picture frame? Went to Jet.com chat and she told me that my purchase no longer was eligible for return because the 30 day return window closed 5 days earlier ? I said yes but this is not a regular return, YOUR 3rd party seller send me the WRONG item. She said sorry, and pretty much "who Cares". I said you are willing to toss a customer away for a measly $20 and where your company made a mistake? She said well.....yes.

JetSupport's Avatar
posted Feb-06-2018

A rep from Jet.com, JetSupport,has responded

“Hi there, thank you for taking the time to leave this review for us, we appreciate you doing so. We are so sorry that this has been your experience with us, and we are here to help you out with this. At your earliest convenience, please reach out to us at feedback@jet.com so we can take another look at the situation for you. We hope to hear from you soon! -Justin, Jet Head”


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