• ADDRESS
    30144
  •  
  • BUSINESS HOURS
    9am - 5pm
    GENERAL PHONE
    678-766-1762
    FAX
    n/a
  •  
  • SUPPORT EMAIL
    inquiries@decluttr.com
    SUPPORT PHONE
    678-766-1762

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
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Review History & Profile

Product & services pricing 8.40/10
Chance of future purchase: 8.43/10
Shipping & packaging: 9.16/10
Customer service: 7.98/10
Return/Replacement policy: 7.84/10
Click a star to Write a Review!
2/5
2018-09-20

Canned Responses Don't Address Shipping Shortages

"I bought several DVDs from decluttr and received a confirmation email for the number purchased showing the price paid. Next day, I received a message that my order had been dispatched - showing one (1) DVD at the price paid for one (1) DVD. The UPS/USPS Tracking Number never did show that the package had actually been dispatched. Then, a few days later, a bubble bag shows up at my delivery address with one (1) DVD in it - but not the one that the prior message had listed - and not with the Tracking Number displayed in the earlier message. I contacted decluttr Customer Service, and the reply was that I should wait another 10 days because sometimes the post office is slow and takes longer than expected. After 2 weeks, and another inquiry, I received a reply message claiming that my order had been shipped in multiple packages - again, with NO Tracking Numbers, and NO Delivery. The earlier UPS/USPS Tracking Number still shows "label printed / shipper awaits package". Then, I get a $3 refund, but I paid over $20 for 6 DVDs. I can't determine whether decluttr is incompetent or just doesn't care about its business or its customers. "

Helpful Cool

1/5
2018-09-19

scammers. Sell ph and a bunch of items

"Had some cell phones laying around galaxy s 2 i1900 galaxy 3 16GB. I sent my phones in a box taken pictures of both ph. I Got confirmation that they received it, A couple days later I received an email saying that the S3 was unlocked my bad. Couple of days later sent me this

We've received your stuff, but we've found an item in order 579647 that we don't accept during Quality Assessment.

It could be a CD Walkman, a Calculator, Hair Straightener or anything else you can't sell with Decluttr.

Unfortunately, we're unable to return your item or pay you for it. Please refer to our Terms and Conditions for more details.

Your item will be recycled responsibly.

Not sure how all those items fit in that small box lol. What they don't know I took a picture of the items in the Box plus I weigh at the Post Office. The Better Business Bureau filing a claim and calling me call 8 on your side in my area consumer protection agency whi h is the news. It's about principle now and they dont know me I wont stop.

"

Helpful (1) Cool

5/5
2018-09-13

Great experience!

"I was so happy to come across this company. Trying to get rid of all my dvd's, game consoles, and phones was turning into a nightmare. Decluttr made it so simple. Scan, pack, ship, get paid! Thank you so much!"

Helpful Cool

5/5
2018-09-12

Great Experience

"I obtained an offer from Decluttr for my iPhone 6s, sent the phone in, and received payment as promised promptly after they received the phone. I highly recommend working with them - they are prompt and professional."

Helpful Cool

5/5
2018-09-11

Quick & Easy

"Process was as site stated. Entered info - mailed devices - then received our check within 2 weeks. Very satisfied & will use site again and again."

Helpful Cool

5/5
2018-09-11

Too good to be true!

"In short, decluttr,com paid me more for my device than any other reseller was offering at the time, they made it super easy to facilitate the process and (most importantly) issued payment within one business day of receiving my device. It doesn't get any easier or better than that!"

Helpful Cool

5/5
2018-09-11

Easy service

"Painless process from the shipping label to getting paid. I will definitely use this service again!"

Helpful Cool

4/5
2018-09-11

MOVIE Purge!

"I never like to throw things away and this is a great way to get some cash and feel like items are going somewhere useful!"

Helpful Cool

4/5
2018-09-11

Great experience both times.

"I’ve sold two things for a fair price and got my money quickly as promised. My only concern is that the second time around, the intructions to leave this at the UPS store instead of going directly to USPS seemed like an extra step that was inconvenient and I lost tracking of my item for a few days because of this. UPS only transfers it to a postal facility but doesn’t actually scan it in (at least this was my experience) so you don’t really get a receipt that it was received and it’s in limbo for quite a few days. I then had to contact UPS who told me to contact USPS and so on and so forth. Because of this slight inconvenience I had to take down a star, but otherwise it’s been good. "

Helpful Cool

5/5
2018-08-31

Easy!

"You don't get a lot for your stuff, but getting it out of the house was well worth it! Would use again! Received money quickly as well. "

Helpful Cool

5/5
2018-08-30

Easy!!

"This is a great service. Just downloaded the app, typed in the barcodes and got paid. Highly recommend using this service to get rid of unwanted items. "

Helpful Cool

5/5
2018-08-30

Easy Money

"Quick and easy to use. Get paid fast for items you don't read or watch anymore. I was paid in a week after submitting my items."

Helpful Cool

5/5
2018-08-30

Bestie

"Very helpful and you are so accommodating to me."

Helpful Cool

5/5
2018-08-30

Easiest way to get money!

"I love the Decluttr app and how easy it was to scan into a cart to get money for my used DVDs and CDs! It was so quick and easy and allowed me to clean out the space I had been wanting to do for years! AND the added bonus was that they paid me via PayPal once everything was received and reviewed. I will totally be using Decluttr again!"

Helpful Cool

5/5
2018-08-30

Quick, fair, and Easy

"The process was very simple. The payout is fair and timely."

Helpful Cool

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