"I ordered knobs and pulls for my newly renovated kitchen, which came to about $300.00. The bubble knobs were nice and I decided to keep them. The pulls were a weird plastic metal thing and cheep looking so I choose to return those. One big problem with wayfair is things look great in the pics but cheap and crappy when you get them. To top it off they charge me more then a third of the selling price to return them. I feel like they lure you in with great looking items and free shipping but the quality just isn't there. I ordered a couple pieces of furniture as well and it was the same with one piece. One was awesome and the other was just chintzy. My advice, pay close attention to the descriptions. If they are vague and don't state all materials used, pass. "
Certainly NOT dancing and singing around the
"I am sure many have seen the Wayfair TV ads with the customers dancing around their new furniture, so we decided to order a bed from the Wayfair online catalogue. Everything went fine with placing the order and the shipping dates were met with ease. We had to stop the “Wayfair” dance to discover parts for the bed were missing. I called customer support and was told the parts would be located in a box covered with a red tape marked “Hardware” ….that box was missing and I noticed that the shipping container had been re-taped in multiple locations. My only assumption is somewhere in its travels to our home the box split, and the hardware box got lost. My wife and I made several calls to Wayfair and their response amounted to several solutions. The first solution was to simply call the vendor and ship out a hardware box replacement. The answer was the vendor doesn’t really have replacement hardware for the bed. Next, Wayfair ask us to take the list of hardware parts (list apparently survived the trip) and go to a home center and buy the needed parts to complete assembly. We really didn’t have the time and Wayfair offered to replace the entire order whereas we could use the hardware and possibly return the bed. Wayfair discovered that returning the merchandise would cost too much so it was possible that we could keep the second replacement bed. We considered this very fair but the offer was made BEFORE anyone at Wayfair bothered to check inventory. So, when the order was made the computer kicked the order back because there was NO inventory for this bed and the earliest date was August 27, 2018. Now we were off to the “home” store to replace all the hardware. You can see our experience with this firm wasn’t sparkling, but in fairness, they made the effort but it fell very short of real customer satisfaction. Offers to replace the cost of hardware and our time wasted picking up the hardware has not been totally followed up by Wayfair. Before you put on your dancing shoes when you order from this company make sure you get everything you paid for in the box and that the box doesn’t arrive totally beat up and repackaged."
"I ordered a 28" 9000 Series Easy Street Cart Portable Electric Grill by MECO Corporation, and it arrived today. I should have realized that there was something wrong when the tape holding the box closed was loose, and had several layers. Obviously it has already been opened. I opened it and the wheel was smashed sitting right on the top. The second clue that this was probably a return sent out to me was the fact that the BBQ is now out of stock. I explained when talking with someone that I am handicapped senior, have saved for a while to get this, and was told that Wayfair was a reputable company that stands behind the products and is aware of the product that is sent out. What it also shows that Wayfair will put the blame on FedEX for their delivery. Well it was not FedEx's fault, they did not retape the box and send it out to another sucker. Never again!!!!"
This company ****
"I was attracted by their low prices but at the end they either cancel the orders or is not the same model you order, they send a cheaper one."
It's never their fault
"I ordered a fountain and they sent me the wrong one. They told me that I got what I ordered but I have the email with the right one on the order. They told me I can return it if I pay the $33 shipping. I didn't make the mistake , why should I pay? Will never get from them again.... beware! I purchased through WalMart , so see what happens."
never sell what you dont have
"placed order on line on MAY 27 2018 for hard top gazebo received confirmation and ETA on June 3 2018 i went on line to pay bills noticed money was placed back in to account contacted customer service was then told item is in back order then told will see what number am i on list of customer purchaser same item guess what was only person -then told if i did not want to wait cancel order so i did - How do you advertise item give out confirmation and ETA on products you dont have available "
Pleased with customer service and purchases
"We ordered mattresses and bed frames online and were given a delivery date. The delivery date of the mattresses was delayed by one day. I called Wayfair and spoke with Danielle McCormick, Case Manager and she was helpful and professional. Because we would either need to sleep on the floor, or get a hotel room due to delayed delivery, Danielle McCormick gave us a significant discount that was credited to our visa. We are also pleased with the bed frames and mattresses. Easy and positive shopping experience."
They claim they have them in stock and 2 weeks later after they were supposed to ship they are on back-order
"I ordered a pergola 2 weeks ago and read on the site "only 4 available, order now". I placed the order, they created an authorization on my credit card, and told me it would be ship on 5/14/2018 and be delivered by 5/17/2018. I have 2 friends flying in from out of town to visit and help put this thing together. I called yesterday, 5/14/2018, because I was worried that I hadn't received a shipping email yet and they told me it was shipping and my tracking information would be emailed today, 5/15/2018. Today, I received an email telling me it was on back-order and I wouldn't be receiving it until 6/7/2018. I called and Joseph said they were sorry and it was in-fact on back order. Interestingly enough, the same Pergola with a different color fabric read "only 1 left, order now". I asked about that one and he said we could change the order to that one, but it wouldn't be delivered until 6/7/2018, the same date as the back-ordered item would arrive. Total waste of 2 weeks of my time, I guess you get what you pay for. I've found the $1,800 pergola online at another site for $2,000 and I know they will take care of me since they are the largest shipping company in the US. I wont make this mistake again."
SWITCH & BAIT IS FRAUD AND AGAINST THE LAW!
"Wayfair advertised a bookshelf and put it on sale. So I ordered it. I received the order 1 day later than what they told me. When I checked I found I had received a bookshelf that was not what I had ordered or been advertised. It was not even the same brand name. Yes it was a bookshelf. Yes it was the color I wanted. Yes it was the size I wanted. Yes it had 5 shelves as advertised. But what I received was a cheap knock off from China. As I already said, it was not even the same brand name. If I order apples I expect to receive apples, not oranges. Yes it is still a fruit, but point is it's not what I ordered. So I contacted Wayfair about this problem. They sent a notice that they would correct the problem and send the correct bookshelf. Great! Or so I thought. Today I received notice that they looked into the problem, acknowledged that they indeed had changed the name of the product, but said I had received the correct product. This is not true! Again, what I did receive was not the correct name brand, therefore the incorrect product. Evidently Wayfair thinks I can not read. This practice is a classic Switch & Bait technique which goes under the heading of FRAUD. IT IS ILLEGAL! I WILL be taking the correct legal actions against Wayfair for this. I strongly urge others reading this review to be sure they are not Scammed in the same way as I have been and check carefully when your order arrives to make sure it is exactly the product it is suppose to be. BUYER BEWARE!"
Great Customer Service and Products
"I've ordered 3 times this year and every item arrived fast and was packaged well (TV Stand, one 9 x 12 rug, 8 x 10 rug). One item went on sale after I had received it and they even refunded the difference back to me. Very pleased!"
Always a pleasure with wayfair!
"Great products in every category! You just cant get better than this!"
"Ordered a rug on wayfair, advertised price was 75.99, after purchasing Wayfair canceled my order stating the price listed was an error. Ordered on Sunday and as of Tuesday they stated it may take 3 to 5 business days to refund my money. Horrible way to conduct business. Will NEVER purchase from this site again, and hope you do not either. "
Back to back cancellations
"Initially buying a sectional from wayfair, my order gets cancelled three days after my order. I try again to order another sectional on March 30 with expectations of it being shipped April 3. Fast forward to April 9 after reassurance from wayfair that the second couch is delayed due to bad weather, my second order was again cancelled with no explanation. Three weeks and still couchless in my new house. I'll definitely avoid this company like the plague and warn others about such bad business practice."
"Delivery is always on point!"
Delivery is never right
"I have ordered two items from Wayfair this year, and the wrong item was delivered both times. In one case, they finally delivered the correct sofa (which is beautiful), but after several weeks we are STILL trying to get the wrong sofa set picked up. Wayfair refunded me $100 for the aggravation, so I thought I'd give them another try and ordered a light for the kitchen island. A box arrived yesterday, and it is completely the wrong hanging light. Front-end customer service and products are great, but the warehouse and delivery operations are incompetent (at least here in metro Atlanta) to the point that it doesn't make any sense to order from Wayfair/Joss&Main. "
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