• ADDRESS
    6406 Burleson Road
    Suite 130
    Austin, TX US
    78744
  •  
  • BUSINESS HOURS
    Mon-Fri 7:30AM - 6:00PM CDT, Sat-Sun 8:00AM - 4:30PM CDT
    GENERAL PHONE
    512-288-4355
    FAX
    512-628-8502
  •  
  • SUPPORT EMAIL
    questions@partstree.com
    SUPPORT PHONE
    512-288-4355

Payment options

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  • option not available COD
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  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • checkmark icon UPS Ground
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  • checkmark icon Priority Next Day
  • checkmark icon Standard Next Day
  • checkmark icon International
  • checkmark icon 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • checkmark icon Online Ordering
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Other

  • checkmark icon International Order
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  • checkmark icon Customer Support
  • checkmark icon RMA Required
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Review History & Profile

Product & services pricing 8.58/10
Chance of future purchase: 9.51/10
Shipping & packaging: 9.47/10
Customer service: 9.55/10
Return/Replacement policy: 9.01/10
Click a star to Write a Review!
5/5
2018-08-01

mower parts

"I received my parts all together in a short period of time and they were all there and no mistakes!!!!!!!!!!!!!"

Helpful Cool

1/5
2018-07-31

Sold an item they didn’t have.

"I needed a mower deck and Partstree.com had it in stock - according to their website.
Two days later I received an email stating they did not have the mower deck in stock and it exceeded the size and weight requirements for shipping. They told me that for an additional $195 they could get me the part I needed.
That is not a solution - that is a bait and switch. They know exactly how much it costs to ship every item in their warehouse. They also know every item in their warehouse.
This is a dishonest company - they should have offered a reasonable solution rather than tack on an extra $195 and delay my order by at least 7 days.

This company is trash. Buy from someone else.
"

Helpful Cool
PartsTree_LH's Avatar
PartsTree_LH from PartsTree.com has responded
Posted Jul-31-2018

“Hello, I'm very sorry for the confusion around your recent order. Our website contains repair information for over 100,000 lawn equipment models, dating back to the 1960's, as such we are not able to keep all parts for all models in-stock in our warehouse. To offer customers as much freedom as possible, we allow orders for parts that we do not have in-stock yet, so that we can make our best effort to locate those parts for the customer (some of which we might have never sold before, so we don't know their size or weight). It sounds like this is what happened in your case, and we were able to locate the deck for you to purchase. Since a mower deck is very heavy and has to be shipped via a Freight carrier, we reached out to you about an additional shipping charge beyond the $7.95 shipping we usually charge for packages under 20lbs that ship by standard services (like USPS, FedEx, or UPS). Again I am very sorry for the confusion and frustration you experienced, I hope this helps clarify the situation a bit better. If you would be willing to discuss your experience with me further, please feel free to call me at 512-288-4355 and ask for Melissa. Thanks!”


5/5
2018-07-29

Quick delivery and part was in excellent condition.

"Thank you for the quick delivery of the lawn mower part. The lawn mower, almost 25 years old, runs like new again!"

Helpful Cool

5/5
2018-07-22

Edger blade

"At first the part seemed to be wrong but it appears the tri-blade is changed and this part works fine. Delivery was prompt."

Helpful Cool

5/5
2018-07-20

GREAT SERVICE

"ALWAYS VERY HELPFUL AND PARTS TREE KNOWS WHAT CUSTOMER SERVICE IS ABOUT. I MANAGE A PARTS STORE AND BUY FROM PARTS TREE REGULARLY. "

Helpful Cool

5/5
2018-07-19

Great website!

"Your team is awesome! I refer all my friends and aquaintences to your website. "

Helpful Cool

5/5
2018-07-19

Cub Cadet Drive Belt

"Easy purchase. Would have purchased a Kevlar belt if one had been offered."

Helpful Cool

4/5
2018-07-18

quick delivery!

"part ordered was exactly what I received. quick delivery as well! Thank you!
"

Helpful Cool

5/5
2018-07-18

Excellent Experience

"I got my parts very quickly and was exactly what I ordered. I could not ask for more. "

Helpful Cool

5/5
2018-07-17

Recoil Starter

"Fast shipping, great customer service"

Helpful Cool

5/5
2018-07-17

Fast service

"Being able to receive parts in 1 day from ordering on line is why I order from you. Great Service."

Helpful Cool

5/5
2018-07-17

Thanks.

"Great service and timely delivery. No problems and easy to do. "

Helpful Cool

5/5
2018-07-16

GREAT SERVICE

"I have been doing business with Parts Tree as a business manager/owner for many years. Always very easy to deal with and customer service will go out of their way to make sure that I'm taken care of. "

Helpful Cool

4/5
2018-07-16

Phone order

"I called to complete an order, since there were several options and I could not determine which was right for me. The staff helped me complete the order and the part was shipped quickly. Great job."

Helpful Cool

5/5
2018-07-16

Thank YOU kindly Partstree!

"Genuine parts, great prices, always in stock. They carry parts for darn near every type and brand of equipment. "

Helpful Cool

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