"I will return my purchase only because the Associate didn't really help me to utilize my coupons wisely. I know that is my purchase but I've been to some other stores where the Associate makes everything possible for you to save money and this time she didn't."
"I liked the products that were offered. My wait time at the register was a little too long due to the cashiers visiting with the other customers but I would be willing to give this store one more try."
"It was good, great prices but I had to wait only 1 checkout person I saw in store and about 10 people in line."
"Love this store. Always have clothes I like and affordable."
"Love that there are outlets in almost every neighborhood so when I can't find my size, I don't have to go very far."
"For some reason this store has recently started running with few sales associates. The very kind associate, Anh, normally works in the Clinique counter. But she was the only associate available while I shopped. I love this store; the sales associates and store manager, Mary Lewis. Not sure why there are so few sales associates working. Beautiful store; great people work there; just wish more sales associates were around and more petite clothing available."
“Thank you for taking the time to let us know about your positive shopping experience! We appreciate the feedback, and will be glad to share the good news with our Associates. Be sure to let us know if there’s anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"First time shopping at this store. Beautiful. Will go back."
"Prices are good only when items are on sale definetly not the store to shop if you want home items extremely limited selection and my major complaint is one shopping cart for the whole store... Seriously couldn't believe it I guess they don't expect many shoppers"
"Great Mary saved my shopping experience"
"I LOVEEEEE palais royal it has made me so happy I've found the right clothes just for me!"
"I went because I was sent a text coupon. $10. Off a $10. Or more purchase. With no details I went in spent some time looking, trying on and got 2 blouses from the clearance and was told I couldn’t use that coupon! I was very upset!"
“Thanks for letting us know about the issue you had with one of our offers. We appreciate customer feedback, even if we’re not meeting their expectations — it helps us a great deal in improving the shopping experience. We will share this information with the appropriate team and do our best to get it clarified and corrected. If you’d like to discuss this further, please contact our guest services at 1-800-472-8437. ”
"Y'all always know how to treat your loyal customers! I love to receive your store coupons in the mail: it motivates me to go to your store and shop. You always have great bargains and deals going on. This store's employees were extremely nice and helpful this visit."
“Thank you for taking the time to share your positive shopping experience! We appreciate the feedback, and we’ll make sure our store team is aware of the good news. And, please do not hesitate letting us know if there is anything we can do to improve your overall shopping experience. We value your opinion, and hope to see you again soon! ”
"I have been shopping at palais for so many years. I am on a fixed income now. would love to win the sweepstakes"
"Two of your Associates at this store were Wonderful and Fabulous-Tamara and Starlett! I did a Return with Starlett and I purchased some Clinique with Tamara! They were both so Very Nice, Sweet, Friendly, Awesome, Incredible, Personable, Efficient, Great at their jobs, went above and beyond to make me feel appreciated, welcomed, like I was no trouble at all, they were Both very happy to help me, to wait on me, to service me, all with smiles on their faces, and happy, upbeat, positive attitudes and personalities, and I appreciated that and the both of them so very much! They Both helped make this particular shopping experience a great, happy, easy, super good one! This store is so very nice, too! Clean, easy to get around, everything in its place, in order, and that sure makes it nice for shopping also! Thank you so very much for that part of it, and for these 2 ladies that again made my whole shopping experience Wonderful and Fabulous! THANK YOU!!"
"bad customer service long lines"
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