The Good, The Bad, and The Ugly
"Let me start with the good - we’ve been at this location for 3 years, my son loves it, I never worry that he is taken care of or safe. The summer activities are awesome! The teachers have always been very good for the most part....On to the bad - prices - if you are private pay - the cost is ridiculous. They upcharge $10/day for school holidays that they go to daycare. They close for holidays, inservice, weather without discount. There’s recurring expensive multiple yearly fees, that if paid early are cheaper but they don’t keep track of........Which brings me to the bad - the director,Pam, is the rudest, most condescending person I have ever dealt with. I have no issue with any of the other faculty there. I have seen many other reviews with same issues with her. She has treated me as if she is doing me a favor and I am not paying a premium for this service. She is publicly rude and unprofessional regarding payment - I am seldom if ever late but on occasion if I am late, and I let her know in advance, she is completely unhinged. She is rude regarding school transportation simply because my son was the only one for a time - it’s not my fault the other kids left - and I pay for and require that service. And have for several years.I am considering withdrawing my child simply based on the behavior of the director - it is unacceptable. "
"I live in del city and I travel almost 20 miles a day just so I can take my kids to this daycare. Haven't visiting 16 different daycares this is the only location I felt that my kids would be safe. It means so much to me that I can drop my kids off and honestly without a doubt in my mind know that my kids are safe in a caring environment. As a mom of three this daycare has been a life saver and the staff is amazing! They have worked with me with all my children through all there struggles and I appreciate them more then I can describe."
"As I have said, when I drop my child off I feel great about that morning and primary care she gets during the day. I do worry about her in the afternoons as they seem much less structured, teachers seem less engaged and less knowledgeable. These people care for the most precious thing in my world and I want to feel I know what is going on with her and that more than learning she is being cared for and nutured in ways that would be close to how I would if I could be with her during the dayStaff members only recently have also stopped using my cell phone number to call and I asked about that but was told no one answered when that hasn't been the case for the past 2 years."
"Never have I ben so disiponted"
"I think the diaper program is too expensive. I think it only targets the parents who can afford and are willing to pay for that. They are asking $10 per week which adds up to $40-50 per month. I buy diapers for my house and daycare about 2x per month and I do not spend that much. The quality of the diapers and wipes are not better than Pampers or Huggies. They are the same quality I pay for a box at $12. I just think it is over priced. I also think if your child is on a different formula for colic, high iron, etc. we should be able to bring a canister and have the staff make the bottles just like they do with the generic formula. No matter the formula, the bottle is still made the same ( and directions on the back!) so I am confused on why that is an issue?"
"My child's teachers are generally good natured and caring but I have concerns about teachers in upcoming classrooms."
"Generally, it seems like this daycare has been on the higher side of mediocre if I had to describe it. I do wish that w/ the new app system, I got more updates and pictures. I see other parents that have their kids in other facilities w/ a similar app and they get consistent updates and pictures every day. I am over the moon when I even receive one picture of my kids once in a great while. It almost seemed like the daily papers were better since it got filled out for the most part. I also wish that the preschool classes would do more learning exercises w/ letters and numbers (spend more time). I do love that my children learn how to count in a different language and that they do activities throughout the day."
"Generally speaking it has been very pleasant."
"Pam is misleading about things. Sent a letter home saying we will now be required to pay 40 dollars a month for diapers when asked she said it's for new arrivals-not what her letter said.Also told me that through the app I would be able to see my daughter at daycare. That was misleading also."
"The teachers are great. I like the curriculum and the facility is clean and there's a lot of space and natural light throughout."
"By far most of the teachers are warm and caring (specifically Jordyn, Ms. Kim, Ms. Sherry, & Ester). They make me feel as though my most precious person on earth is precious to them to- it helps to leave knowing my daughter will be loved, cared for, and learn by people who love her too"
"The school is extremely poorly managed. I have never seen the director leave the front office. She should not be allowed to work in child care. I wouldn't even leave my pet with her for 2 hours. Care is totally dependent on what teacher you have because they run the room they're in. No one checks up on them."
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