justfab.com
Shoes
184,692 reviews
7.75 / 10
  • ADDRESS
    2301 Rosecrans Avenue
    El Segundo, CA US
    90245
  •  
  • BUSINESS HOURS
    Available 24 hours, 7 days a week
    GENERAL PHONE
    1-866-337-0906
    FAX
    N/A
  •  
  • SUPPORT EMAIL
    Member Services
    SUPPORT PHONE
    http://www.justfab.com/fa

Payment options

  • option not available Visa / Mastercard
  • option not available American Express
  • option not available Discover
  • option not available Money Order
  • option not available COD
  • option not available Check
  • option not available Wire Transfer
  • option not available Apple Pay
  • option not available PayPal

Shipping options

  • option not available UPS Ground
  • option not available FedEx Ground
  • option not available FedEx Express
  • option not available Priority Next Day
  • option not available Standard Next Day
  • option not available International
  • option not available 2-3 Day Delivery
  • option not available Digital Delivery
  • option not available Amazon Prime

Online Ordering

  • option not available Online Ordering
  • option not available Online Ordering Tracking
  • option not available Secure Order Processing
  • option not available Require User Registration
  • option not available Guaranteed Security

Other

  • option not available International Order
  • option not available Customer Info. Confidential
  • option not available Customer Support
  • option not available RMA Required
  • checkmark icon Review Guard
  • option not available Notified of Public Replies

Review History & Profile See full Rating history

Product & services pricing 7.92/10
Chance of future purchase: 7.84/10
Shipping & packaging: 8.19/10
Customer service: 7.84/10
Return/Replacement policy: 7.65/10
Click a star to Write a Review!
5/5
2018-06-20

Excellent

"I've ordered from here before and I love it! "

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Cathy U. from JustFab has responded
Posted Jun-21-2018

“Hello Samantha,

We just loved your review! We are so glad you're loving it. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Cheers,
Cathy”


2/5
2018-06-20

Out of stock

"Most items that I wanted to purchase were out of stock"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Jessica,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Best,
Cathy”


2/5
2018-06-20

Misleading

"You make it sound so great but then you start charging ones bank account without any knowledge "

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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Lucy,

Thank you for writing your review. We appreciate your time on sharing it. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


5/5
2018-06-20

I love the quality of their merchandise.

"Everything I've ordered I've loved.
When I've called customer service the people have been so friendly & helpful.
"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Patricia,

What a great review! We appreciate your time on sharing it. We’re always happy to hear that our valued VIP members are happy, not just with the pricing but with the products itself. You stay fabulous!

Cheers,
Cathy


3/5
2018-06-20

Fine

"I never had a problem with them. Service was great, purchases came quickly. There weren’t a ton of great shoes to choose from, which is why I signed up, so that’s why I cancelled my account. A lot of the shoes are overpriced, even with the VIP discount. "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Carmen,

Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Best,
Cathy”


3/5
2018-06-20

Very pleased !!!!

"I was glad to be able to use my credit !!! "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Miyoko,

What a great review. It's so nice to know that everything went well. Stay fabulous! Have a great day.

Cheers,
Cathy


1/5
2018-06-20

Don't take no for an answer

"I have had more problems with them in trying to stop membership, and them continuing to draft from my bank account even when I've stopped everything. Very deceptive and hard to work with over phone.
The only way you can stop membership is to call. They are trained in not taking no as an answer.
My bank got involved = fraud. Taking money without my permission.
"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Loraine,

Thank you for providing feedback about your experience with us. We always welcome opportunity to improve our products and service. An associate from our Member Services team will contact you shortly.

Best,
Cathy


5/5
2018-06-20

Justfab.com

"I love the monthly deals, they always have something I want/need. "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Melissa,

Thank you for writing a review. We always like hearing from our members. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Cheers,
Cathy


5/5
2018-06-20

The Rep.that helped me was very helpful and knowledgeable

"I had and always have great experiences with Just Fab,that's why I continue to shop with you!"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Danyell,

What a great review! We appreciate your time on sharing your positive experience with us. That is what JustFab is always aiming for. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Cheers,
Cathy


5/5
2018-06-20

Great Quality Clothing & Shoes

"I have purchases a lot of clothing and shoes from JustFab and they always come quickly, anything I did not like was easy to return and for the most part I really like the clothing. The price is also amazing. "

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Deborah,

We love you and your wonderful review! We appreciate your time. We’re always happy to hear that our valued VIP members are happy, not just with the pricing but with the quality. You stay fabulous!

Cheers,
Cathy


2/5
2018-06-20

Membership

"I just didn’t want to have to keep putting money in an account that doesn’t even work to buy sale priced items. "

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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Heather,

Thank you for writing a review. We apologize about your experience. Your feedback is important to us. An associate from our Member Services team will contact you shortly.

Best,
Cathy”


5/5
2018-06-20

Great

"I love my products from u guys."

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Lace,

Thank you for writing your review and for sharing that you're loving the items you got from us. Stay fabulous!

Cheers,
Cathy”


4/5
2018-06-20

"I love that it has a lot of shoe options, but most of the shoes that I liked weren’t available on my shoe size."

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Denisse,

Thank you for your 4-star rating! We are continuously striving to satisfy our member’s needs as much as possible so we will contact you for further assistance.

Best,
Cathy


5/5
2018-06-20

Great!

"Great shopping experience, fast shipping"

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Miranda,

What a great review! We appreciate your time on sharing your positive experience with us. That is what JustFab is always aiming for. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Cheers,
Cathy


5/5
2018-06-20

Love of Shoes

"So many choices with low heels."

Helpful Cool
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Cathy U. from JustFab has responded
Posted Jun-20-2018

“Hello Linda,

We just loved your review! We are so glad you're loving the shoes If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone, 24/7 or via live chat 9 am - 9 pm (EST) 7 days a week.

Cheers,
Cathy”


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