appalling fraudulent company
"Appalling company. Item arrived damaged after a long wait for it to arrive. Apparently they dont supply postal labels to return faulty goods, you have to do at your own expense!.They made me take item to post office then confirm cost of which i did. £12.98. I was guaranteed they would refund the postal costs of which i have the messages to confirm. They refunded the £12.98 from the original paypal payment i sent them for the clock!.I was not refunded the clock till i took it up with paypal even though i emailed them many many times. Eventually i have been refunded £38 from the original paypal payment which means i am STILL out of pocket fro the £12.98 postal cost!!!!!!!!. Many many many false promises of a refund weeks down the line and still no postal refund. Appalling fraudulent company please avoid. I will be seeking advice. I note previous reviews do not abode well. "
Awful customer service
"Ordered two watches was told 3 to 4 days it’s already been a week I had to contact them to find out why item wasn’t dispatched yet . They told me they had supply issues.item finally been dispatched it’s going to take another week to arrive m. They also charged me twice for the same item. And customer service it’s just dreadful takes ages to get the answer if you get one at all. Will never ever be ordering from them again ! Just hope the watchs are of good standard. Or they will be returned (dread to think how difficult this will be) "
"Ordered an item on black Friday as they were undercutting their nearest rivals by £10. It said in stock. Didn't receive my item and eventually admitted it wasn't in stock and couldn't get any. Ruined my Christmas present and I now have to pay full price for the item elsewhere. Customer service refuse to compensate or admit fault. AVOID. "
Incorrect order received - no response
"I ordered a black and green boostapak and received a blue trunkie that is of absolutely no use to me. I have emailed 4 times and heard nothing back at all to enable me to return it. It has been sat in my hallway for nearly two weeks now and it is totally unacceptable"
Poor level of service
"Inefficient and unreliablePlaced an order. Nearly a week later not delivered and order showed as "processing".Tried to find a phone number to query the order but couldnt find one anywhere.Emailed asking for an update. No response received but received an email showing item as being dispatched however product now shows as out of stock?Wouldnt use them again "
Appalling customer service and delivery system
"Item arrived in squashed, unsealed and open box with half of contents missing so that it was completely unusable and only fit for the bin. I have now emailed Customer Services FIVE times over the past two weeks asking them to replace or refund it to no avail. My advice is DO NOT USE THIS COMPANY however tempting their deals may appear to be"
What a shower of ****!
"Don't waste your time buying from this lot.They don't have the products they confirm they've sold you!Then after 3 weeks of "your order is on its way" emails, they cancel.Trading standards should have a good look at this lot."
In-stock Christmas gifts' dispatched a week later and will miss boxing day.
"They managed to delay my order's dispatch for one week, late enough to miss boxing day... Dispatch day was estimated to be the 6th of December for an overseas shipment but they dispatched items on the 12th after I had asked for the order to be cancelled. Unprofessional!!"
Fake claims by IWOOT
"FAKEItems are not in stock, so IWOOT can cancel but choose not to. Items not even despatched when they say they are. Fake emails from IWOOT. Hermes distributor confirmed no parcel has been delivered to them despite a tracking order given to customers. Fake claim by IWOOT. It's very simple IWOOT just refund the money you took from customers accounts. Nothing else is required, except compensation to all customers."
DO NOT BY FRIM THEM
"I bought a present for my son for Christmas. It was going to be his main present so really needed it in time. I have been promised so many times that I would receive it and that it was just delayed. They never reply to messages through Facebook, direct messages or Twitter. I had no choice but to cancel the order rather than risk an upset child on Christmas Day. I am . Just so happy that I used PayPal and they refunded me so I could then buy from amazon. They should be ashamed of themselves as a business. "
Disgusted with the customer service and cheek of this company! Trading Standards has been informed!
"Do not order from this drop shipping company! They do not have s warehouse or any stock ! They offer great items for less but it is indeed to good to be true! I recently spent £70 on Xmas gifts for my two children! I placed my order on the 5th November all items showing in stock with a dispatch date of 6-7th November brill !! Two weeks later and my items were yet to be posted! I contacted there very poor customer services who basically said they would look into the matter .... several emails later and still no items dispatched I asked for a refund ! They refused to refund me! And told me once I got the items to just send them back ???? But they haven’t been sent out so I want to cancel my order! I got one email stating one item will be delivered at the end of January!!!!! Are they taking the biscuit? I contacted them every day for 5 days email after email! Eventually they cancelled my order and promised a refund ! Today I checked my bank to find a refund of £38 not £70 so yet again I need to contact them I’m so angry!!! Do not order it’s disgusting! I’ve emailed trading Standards!!!!!!"
Don't hold your breath
"Awful. Had an issue i wanted to discuss re my order. Asked them to call me as would be so much quicker. They don't do phones..! This is the 21st century, get a mobile.! All done by email and takes 24-36 hours to get a reply. What a waste of time. Awful customer service. I gave up in the end. Just wasn't worth my time to complain and get nowhere.."
Is it a real site at all?
"I placed my order on 19.10.17 and order confirmation arrived per email. Second email arrived on 21.10.17 saying "your order is not shipped, sorry for delay...". A few days later I tried to log in and check my order status. 1) The login fields are not working correctly. Nothing appears on screen, but the letters are still there and login is possible. 2) once entered my account there was a message saying "you have no orders do far" 3) after 3 days communication with the customer support they told me that my order was cancelled because they don`t deliver to this address. Nobody informed me for the problem, nobody asked about another address. I`m happy my card was not charged, but I`m worried if my credit card information is in good hands now."
"SIX TIMES I REQUESTED A INVOICE FROM THEM FOR MY NEW KENWOOD CHEF. SO I COULD REGISTER IT WITH KENWOOD. SIX TIMES THEY EMAILED ME BACK SAYING ONE WAS ON IT'S WAY.IN THE END I EMAILED THEM SAYING I WAS GIVING UP AS THEY HAD NO INTENTION OF SENDING ONE, AND AGAIN THEY SAID ONE IS BEING SENT. THEY ARE A COMPLETE JOKE, I CAN NOT UNDERSTAND HOW THEY ARE STILL TRADING. PART OF THE HUT GROUP WHICH IS KNOWN FOR POOR CUSTOMER SERVICE. IWOT IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH. BE WARNED!"
Zero care 0/10
"Simply don't use this firm - there is no tel no and no direct email and they don't care "
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