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Stores > JustFab
  • JustFab
    • ADDRESS
      2301 Rosecrans Avenue
      El Segundo, CA US
      90245
    •  
    • BUSINESS HOURS
      Available 24 hours, 7 days a week
      GENERAL PHONE
      1-866-337-0906
      FAX
      N/A
    • SUPPORT EMAIL
      Member Services
      SUPPORT PHONE
      http://www.justfab.com/fa

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • option not available Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.72/10 7.72/10
    Chance of future purchase: Rating 7.6/10 7.6/10
    Shipping & packaging: Rating 7.75/10 7.75/10
    Customer service: Rating 7.61/10 7.61/10
    Return/Replacement policy: Rating 7.31/10 7.31/10
Voice your opinion! Review JustFab by clicking a star below.
No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Fantastic

"Always been able to order with ease! Delivery of products fast and always correct"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Donna,

Thank you for your review. We're happy that you're pleased with our shipping service and you're happy with your purchase. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Perfect

"I visited Just Fab a few times before I decided to give it a shot. The delivery was as expected, and the boots were AMAZING! Can’t wait for my next purchase!"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Chrissy,

It’s great to read your feedback about JustFab, and we appreciate you taking the time to share your positive experience. We aim to provide the best services for every member! Hope you have a Fabulous day!

Take care,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Outstanding

"It was wonderful and prompt."

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Mary,

Thank you for sharing your positive experience with JustFab. Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Excellent

"Fast and easy experience!"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Maria,

Thank you for your review. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Many thanks,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Thank you

"I love my new stuff waiting for the sale on hand bags
"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Shelly,

Thank you for your review. We're happy to hear that you're happy with your purchase. We can't wait to see your next purchases. Hope you have a Fabulous day!

XoXo,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Happy Shoe Lover!

"I love all of my new shoes!"

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Bobbi,

Thank you for taking the time to share your experience with others. We’re glad you’re enjoying your purchase! Hope you have a Fabulous day!

XOXO,
Rae”


No Avatar

Verified Customer
Rating 4/10
2/5
2017-10-16

Hmmm...not sure

"Gorgeous.Timely.Blisters :("

Rep reply posted Oct-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Angie,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,

Daniel


No Avatar

Verified Customer
Rating 2/10
1/5
2017-10-16

Overall disappointing

"I got a new debit card and just fab got the new number without my giving it to them. I kept forgetting to skip so i just decided to use my credits then cancel. I had 3 credits which were 39.98 each so i had roughly $120 in ctedits. I could not use the promo code with my credits, the promo only worked with my card. But that is my $120 i should be able to use the promo code with it regardless of when i paid the money. Also my order still hasn't arrived. I ordered oct 2nd with 3-5 day shipping. Now it's the night of oct 16th. It's coming fed ex but not to me, no it's getting delivered to the post office. As of 8:25 this morning and it is still currently in transit to the post office, all the while being in my town. So the tracking said i would get it today but i won't get it until the post office sorts it, so the tracking isn't reliable. As soon as my package arrives i am cancelling my membership. I am very disappointed and don't trust a site that somehow got ahold of my new debit card number without my approval. "

Rep reply posted Oct-16-2017

A rep from JustFab, Rae.T, has responded

“Hello Rachel,

We count on our members to bring situations like this to our attention, so thank you. We apologize for your recent experience and would like to assist you. A member of member services will be in touch within 48 hours.

Best,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Very happy with my boots

"This is my first time ordering, but I am so happy with my boots. "

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Tammy,

Thank you for your feedback. We're so glad to hear that you're happy with your purchase. Hope you have a Fabulous day!

Cheers,
Rae”


No Avatar

Verified Customer
Rating 6/10
3/5
2017-10-16

Took forever

"Took long for delivery and too small"

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Morgan,

We apologize for any inconvenience and will use your feedback to improve our products and service. We strive for 100% satisfaction, so a member of member services will reach out to you within 48 hours to help resolve any concerns you have.

Best,

Daniel


No Avatar

Verified Customer
Rating 8/10
4/5
2017-10-16

Great shoes

"Love the shoes and they’d fit perfect!!! Had to wait a little for them to arrive but made me happier to have them."

Rep reply posted Oct-16-2017

A rep from JustFab, Rae.T, has responded

“Hello Sandra,

Thank you for your review. We're happy to hear that your order has met your expectations. We always welcome the opportunity to improve our products and service. Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Love the shoes

"Love the shoes need store credit sometimes keep us happy "

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Jalisa,

Thank you for your review. We're glad to hear that you're satisfied with your purchase. Hope you have a Fabulous day!

Love,
Rae”


No Avatar

Verified Customer
Rating 10/10
5/5
2017-10-16

Love the shoes! They are perfect as advertised.

"Great experience. Will shop and recommend to others."

Rep reply posted Oct-17-2017

A rep from JustFab, Rae.T, has responded

“Hello Kimdeetra,

Thank you for your review. We love being able to provide a positive experience for members like you. We appreciate you taking the time to write a review! Hope you have a Fabulous day!

Take care,
Rae


No Avatar

Verified Customer
Rating 6/10
3/5
2017-10-16

Delayed Delivery

"I noticed the shipment was in my home state for 5 days (over a weekend), and hadn't left for delivery. An estimated delivery was taken down after it wasn't delivered on the original day it said.

The product itself arrived in clean, fine condition. However, after I put on the vest, there was a small hole in pocket. Not as concerning since it's not visible, but slightly disappointed in craftsmanship.
"

Rep reply posted Oct-17-2017

A rep from JustFab, Daniel.M, has responded

“Hello Annika,

All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a member of our member service team will be contacting you within 48 hours to resolve your issue.

Best,

Daniel


No Avatar

Verified Customer
Rating 4/10
2/5
2017-10-16

Unexpected Order Exclusion

"I ordered two pairs of boots for a great price, and one pair (the one I wanted more) was removed from my order for an unclear purpose. Now, they are out of stock, and I cannot order them at the discounted price. I didn't get charged for them, but I was really looking forward to getting them."

Rep reply posted Oct-16-2017

A rep from JustFab, Daniel.M, has responded

“Hello Valencia,

We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A member of member services will email you within 48 hours.

Best,

Daniel


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